Exchanges or Returns

Have you received the wrong product or is a product missing from your order?

If you detect an error in your order, contact us within a maximum period of 24 hours, from receipt of the order, through our email and we will respond as soon as possible. We will take care of picking up the wrong product and you will receive the correct one at no additional cost.

Remember that we will not accept an opened/used product. Both the product and the packaging must be in their original and unopened condition.

Have you received a defective/poor condition product in your order?

If so, don't worry about anything. Write to our email within 24 hours of receiving your order and we will respond as soon as possible so we can collect the defective product and deliver a new one.

Have you had any allergic reactions to our products?

If you have carried out a product test on a small part of the skin and have noticed an allergic reaction, before incorporating the product into your daily care routine, contact us by email at and we will proceed. to start the return process.

Please include your full name, address, telephone number, order number, product name, as well as an image of the state of your skin before applying the product and another showing the results shown in the email. A courier will go to pick it up at the same address where it was delivered. The amount of the product will be refunded within 72 business hours, beginning after receipt of the product at our facilities. During this period we will proceed to carry out the pertinent checks for the refund of the amount.

If you have questions or need more information, you can send us an email to


As a customer you have the right to withdraw from your purchase within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day you (owner of the purchase) or a third party authorized by you, other than the carrier, from the receipt of the goods or in the event that the goods that make up your order are delivered. separately, 14 calendar days from the day on which you (owner of the purchase) or a third party authorized by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify us at informing us of your decision to withdraw from the purchase through an unequivocal statement. - Consequences of withdrawal: In case of withdrawal on your part, we will return all payments received by you, with the exception of shipping costs, without any undue delay and, in any case, no later than 14 calendar days from the date of withdrawal. date on which you inform us of your decision to withdraw from this contract. We will proceed to make said refund, using the same payment method used for the initial transaction, once the goods have been received and reviewed. The transport company will pick up the package at the same address where it was delivered. The costs of this collection will be assumed by you, prior to withdrawing the order. The products must be in perfect condition, have not been opened (the warranty seal must be intact) or used and retain their original seal or packaging and accessories or promotional gifts (product samples, brand gifts) included where applicable. You alone will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The right to withdraw from the purchase will apply exclusively to those products that are returned in the same conditions in which they were received. No refund will be made if the product has been used, opened or has signs of it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be very careful with it/ the product(s) while they are in your possession. Please return the item in the same box you received it, using or including all its original packaging, instructions and other documents that may accompany it.