Terms and Conditions

These Conditions will apply to all sales of products offered through the website www.athskin.com (hereinafter “Products”), and together with the offer, price and description of the same set through of said website, and, where applicable, the particular conditions thereof included in this document, will govern the legal relationship between Sensody, SL and the CLIENT. We ask that you read these Conditions, our Cookies Policy and Privacy Policy carefully before using this website. Please note that by using this website or placing an order through it you agree to be bound by these Conditions, so if you do not agree with them you should not use the services we provide on this website or make purchases. in it. As owners of this website, we reserve the right to modify these Conditions at any time, as well as the entire commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions). Consequently, you must bear in mind that those Conditions that are in force at the time of placing orders or, failing these, at the time of use of the website will be considered applicable. That is why we recommend that you consult these Conditions before making any product purchase. The information or personal data that you provide us or that is collected through browsing it, will be treated in accordance with the provisions of our Privacy Policy. By using this website, registering as a user or placing an order, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality. The period of validity of these Conditions will be the time they remain published on the website, and will refer to the acquisition of Products at the time these conditions were available.

1. OWNER OF THE WEBSITE

These Conditions regulate access and use of the website www.athskin.com (hereinafter, the Website) owned by Sensody, SL, hereinafter Sensody, with CIF: B72498801 and duly registered in the Commercial Registry of Madrid, Volume 44003, Folio 190, Registration 1 with Sheet M-776229, with registered office at C/Eros 14, 7A, 28045, Madrid , as well as the services and products offered by Sensody on its website. Any communication with Sensody, SL can be directed to the email address shop@athskin.com For questions related to orders and changes or returns, you can send an email to the address shop@athskin.com

2. USE OF THIS WEBSITE

By using this website and placing orders through it, you agree to: Use this website only to make legally valid queries or orders. Provide Sensody with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you consent that Sensody may use said information to contact you, if necessary. If you do not provide us with this information, we will not be able to process your order or provide you with the information you request. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract. If you are a minor, you must inform your parents or guardians about these Conditions and they will be the ones who must express their acceptance of them before using this website or making any purchase on it.

3. REGISTRATION PROCESS

It is not necessary to register a customer account to be able to purchase the Products offered by Sensody through its website, www.athskin.com. However, if you prefer, you can register at any time before starting the purchase process, or, if applicable, during the purchase process. Furthermore, you can at any time modify and/or update your shipping and billing information by accessing your customer account within the portal, but we recommend that you always confirm that the information entered and/or modified is correct, especially your delivery address. of orders, to avoid future inconveniences. During the registration process, Sensody will ask you for the personal data necessary to manage the entire purchase and order delivery process. Providing this data is essential if you want to make any purchase. Additionally, you must choose a password that you must use to access your account.

4. PURCHASE SYSTEM, PLACING OF ORDERS AND PAYMENT METHODS

Placing orders: Placing an order on the website www.athskin.com is very simple. The first thing you should do is choose the product or products you want to buy. Depending on the type of product, you can find it in one section or another of the website. Once you have chosen the product, you will add it to the cart from the “Add to cart” button and your cart will appear on the right side of the screen. If you do not want to add any more products, you will simply have to click on “Finish order”, if on the contrary you want to add more products you can continue browsing the website and repeating the operation. At any time you can delete or replace the products in your cart with others before making the payment. Once you have selected the items of interest to you, to go to the cart and check and complete the purchase you must click on the bag icon on the far right of the website and you will see the cart again on the right of the screen. To complete the purchase, click on “Finish order” and you will be redirected to the screen to enter the shipping information for your order. If you have a user account, this step will be where you can log in. Keep in mind that from this step on you will always see the summary of your order, taxes, total amount and shipping costs on the right side of the screen. You can also include a discount code. Once the shipping and/invoicing information has been entered, you will continue to the shipping selection screen where you will be shown the amount of shipping costs (if any) and the method. You must then select the payment method for the order (credit/debit card or Paypal). Remember that by purchasing on our website you are accepting our privacy policy. This can be consulted at any time on the website. The personal data you enter on the Website will be treated in accordance with our Privacy Policy. Sensody maintains a computer record of all transactions (orders, cancellations, returns, billing, etc.) made with the website's customers. This record will be considered proof of the operations carried out between both parties.

Confirmation of the purchase made: When the payment process is completed, you will be able to see the confirmation of your order on the screen and all the data associated with it. In addition, you will receive an email with all the information about it (if you see that you do not receive the confirmation email, check your email spam folder). - Payment methods allowed on the website: You can pay for your order using various payment methods: Payment by credit or debit card: It is possible to pay with a credit or debit card, without any charge (except for those that may be generated by part of your entity). The cards supported are Visa, Mastercard and Maestro. Payment by card is totally secure, since we use the advanced SSL encryption system. To guarantee 100% secure payment, this data is not stored on our server, so you will have to communicate all the information to us with each new order. Payment through PayPal: To use this system you must have a PayPal Customer account at the time of payment. Once you have chosen this system, you will be redirected to the PayPal website where the payment will be completed and you will be shown the amounts to pay including all taxes or fees applicable to the operation. PayPal will send you proof of the operation carried out to your email account.

5. PRICES

All prices shown on the website are expressed in euros (€) and include the corresponding Tax. Unless otherwise stated, prices displayed alongside items do not include shipping costs, which will be displayed during the checkout process. Shipping costs may vary depending on the place of delivery of the order (National or European territory, Balearic Islands and Canary Islands). Discount codes may be added to the prices shown on the products as long as there are no other promotions that do not allow them (e.g. gift packs or discount promotions already applied on the website). Product prices may change at any time, although possible changes will not affect orders for which Sensody has sent the order confirmation, except in the case of a computer/technical error.

6. BILLING

If you wish to receive the invoice for your order, please send us an email to shop@athskin.com once your order has been placed, indicating your tax information and order number and we will send you the invoice as soon as possible.

7. PRODUCT AND AVAILABILITY THEREOF

All information regarding the characteristics of our products is written with great care and attention through descriptions, list of ingredients, application method and photographs so that the information is very useful and is as accurate and useful as possible. However, the labeling, packaging, size and colors you see on your screen may vary from the original product. The photographs and data included in each product sheet have a purely informative function, therefore, Sensody declines any responsibility for the appearance of errors in said information. In the event that an order is processed and we subsequently verify that we do not have stock or any incident arises regarding its supply, you will be immediately informed of this circumstance. In these cases, we will offer you the possibility of changing the product or refunding the amount that had been paid, through the same means used for payment, before 14 days have passed since the purchase was made. For any questions and/or queries, the client can contact us by email shop@athskin.com

8. SHIPPING

Currently, we ship to Peninsular Spain, the Balearic Islands, the Canary Islands, as well as Europe . No shipments are made to Ceuta and Melilla. For shipments to the Canary Islands, please contact us and we will explain the purchasing process, since currently the order cannot be placed directly through the website.

Once your order has been placed, we will send you a confirmation email. When the package leaves our facilities, we will send you an email indicating that the order is on its way. Additionally, you will receive an email/SMS from the logistics company indicating the estimated delivery date and your tracking number (check the spam email in case it arrives in that tray). If you have any questions, you can send us an email to shop@athskin.com - Preparation of shipments and delivery times. You will receive orders destined for mainland Spain in 24/48 hours, orders to the Canary Islands and the Balearic Islands will arrive in 48/72 hours and European destinations will be made between 3 and 8 days. These deadlines may vary if there is any incident in the delivery such as absence of the recipient, incorrect address, etc. Remember that if you place your order on a holiday (national, regional or local) or on a weekend, it will be processed on the next business day. Delivery time may be affected during times of high sales volume such as Black Friday, Christmas or special promotions. - Shipping cost Shipping costs in the Peninsula have a cost of €3.99. Shipping costs will be free with orders over €60. For the Balearic Islands, shipping costs cost €8.75. If the order is greater than €95, shipping costs will be free. The cost of shipping to Europe will depend on the country in question. The following table shows the rates, depending on the destination:

Country	Fee
Portugal	€6.68
Germany	€9.08
Belgium	€9.21
France	€9.86
Holland	€9.28
Italy	€9.93
Rest of CE (1)	€12.66
Rest of Europe (2)	€22.37

(1) Rest of EC: Austria, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania and Sweden.

(2) Rest of Europe: Belarus, Bosnia, Croatia, Georgia, Iceland, Macedonia, Moldova, Montenegro, Norway, Russia, Switzerland, Serbia, Turkey and Ukraine.

Can I change my delivery address?

Once your order is on its way, it will not be possible to make any changes to the address, as this would generate an additional charge. So, please, when we send you confirmation of your order, check that all the information is correct to avoid delivery incidents and/or unnecessary expenses. If you need to modify any information in your order or there is any error, write to us at shop@athskin.com -

What happens if I am absent from my home on the day of delivery?

Deliveries are made throughout the day and we cannot guarantee an exact time slot in which the delivery person will deliver it, therefore, we recommend indicating a shipping address where there may be someone to receive the package and thus avoid incidents and possible delivery delays. If the package is attempted to be delivered to its recipient without success on two occasions at the shipping address, it will be the responsibility of the recipient to go to the establishment/collection point/delegation where the carrier delivered the package. In that case, you will receive an email from the transport company indicating the place where the package was delivered.

If, for any reason, the order is returned to our facilities for reasons not attributable to Sensody, the customer must be responsible for the associated costs.

You can consult more information in our exchange and returns policy.

9. RETURNS POLICY and RIGHT OF WITHDRAWAL

Have you received the wrong product or is a product missing from your order?

If you detect an error in your order, contact us within a maximum period of 24 hours , from receipt of the order, through our email shop@athskin.com and we will respond as soon as possible. We will take care of picking up the wrong product and you will receive the correct one at no additional cost. Remember that we will not accept an opened/used product. Both the product and the packaging must be in their original and unopened condition.

Have you received a defective/poor condition product in your order?

If so, don't worry about anything. Write to our email within 24 hours of receiving your order and we will respond as soon as possible to collect the defective product and deliver a new one or refund the amount paid.

Have you had any allergic reactions to our products?

If you have carried out a product test on a small part of the skin and have noticed an allergic reaction, before incorporating the product into your daily care routine, contact us by email at shop@athskin.com and we will proceed. to start the return process. Please include your full name, address, telephone number, order number, product name, as well as an image of the state of your skin before applying the product and another showing the results shown in the email. A courier will go to pick it up at the same address where it was delivered. The amount of the product will be refunded within 72 business hours , beginning after receipt of the product at our facilities. During this period we will proceed to carry out the pertinent checks for the refund of the amount. If you have questions or need more information, you can send us an email to shop@athskin.com. - Refunds: In cases where a product is in poor condition, you can opt for a new product or a refund of the amount paid. In the case of a refund, once the courier company delivers the package to our facilities and we check the status of the items, you will receive a confirmation email indicating that the amount has been paid. The refund will be reflected in your account within a period of between 7 and 14 business days, depending on the entity. We will make the refund with the same payment method that you made your purchase.

RIGHT OF WITHDRAWAL

As a customer you have the right to withdraw from your purchase within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day you (owner of the purchase) or a third party authorized by you, other than the carrier, from the receipt of the goods or in the event that the goods that make up your order are delivered. separately, 14 calendar days from the day on which you (owner of the purchase) or a third party authorized by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify us at shop@athskin.com informing us of your decision to withdraw from the purchase through an unequivocal statement. - Consequences of withdrawal: In case of withdrawal on your part, we will return all payments received by you, with the exception of shipping costs, without any undue delay and, in any case, no later than 14 calendar days from the date of withdrawal. date on which you inform us of your decision to withdraw from this contract. We will proceed to make said refund, using the same payment method used for the initial transaction, once the goods have been received and reviewed. The transport company will pick up the package at the same address where it was delivered. The costs of this collection will be assumed by you, prior to withdrawing the order. The products must be in perfect condition, have not been opened (the warranty seal must be intact) or used and retain their original seal or packaging and accessories or promotional gifts (product samples, brand gifts) included where applicable. You alone will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The right to withdraw from the purchase will apply exclusively to those products that are returned in the same conditions in which they were received. No refund will be made if the product has been used, opened or has signs of it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be very careful with it/ the product(s) while they are in your possession. Please return the item in the same box that you received it, using or including all its original packaging, instructions and other documents that may accompany it.

10. CUSTOMER SERVICE

For any questions, suggestions, queries or complaints about our website or orders placed, you can contact Customer Service, by any of the following means, contact through our email being always preferable:

Email: shop@athskin.com

Instagram: @athskin_cosmetics

We will respond to your request as soon as possible and, in any case, within one month.

11. SECURITY AND CONFIDENTIALITY

Sensody guarantees security and confidentiality in all communications we maintain with you. All online payment operations are carried out through a secure server, guaranteeing their security. Sensody also guarantees the protection and confidentiality of personal, payment and any other type of data provided by the Client in accordance with the provisions of the Personal Data Protection regulations. Clients may, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, also object to our use of your data or carrying it, by communicating this in writing by email to shop@athskin.com.

12. INTELLECTUAL AND INDUSTRIAL PROPERTY

Sensody is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein.

All rights reserved

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the total or partial reproduction of the contents of the Website is totally prohibited, not even through a hyperlink, without express written consent by part of Sensody. The User agrees to respect the Intellectual and Industrial Property rights owned by Sensody; unauthorized use will give rise to legally established responsibilities.

13. EXCLUSION OF WARRANTIES AND LIABILITY

Sensody is not responsible, in any case, for damages of any nature that may be caused, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

14. WEB MODIFICATIONS

Sensody reserves the right to make, without prior notice, any modifications it deems appropriate on the website www.athskin.com, and may change, delete or add both the content and services provided through it and the way in which they are provided. appear presented or located on your portal.

15. RIGHT OF EXCLUSION

Sensody reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these Conditions.

16. APPLICABLE LAW AND JURISDICTION

This contract will be interpreted and governed in accordance with current Spanish and European legislation. These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

17. GENERALITIES

Sensody will pursue non-compliance with these Conditions as well as any improper use of its portal by exercising all civil and criminal actions that may apply by law.